Ordering FAQ

1. How do I place an order?
2. When will my Order be Shipped?
3. What are the shipping charges (UPS Ground Service)?
4. What are the express shipping Charges?
5. What are our International Shipping Charges?
6. What is Walkabout Farm's Return and Exchange Policy?
7. Can I reserve an item that is out of stock or not yet released?
8.  How can I check the status of my Order?
9.  What is Walkabout Farm's Address?
10.  Will I be charged Sales Tax?

1.How do I place an order?
    Horses can be purchase by phone or through our Online Store.   In the continental United States and Canada, call toll free at 1-888-828-1352 or anywhere else 1-(937)-828-1352. Our office hours are 10:00AM - 5:00 PM EST Monday- Friday (Our Office is Closed on Saturdays & Sundays), or write us at the address below (Please call first for availability).  We accept Master Card, Visa, and American Express, with same day shipping if the order is received before 1:00pm EST.  Money orders also shipped the same day received.  Personal checks are not accepted.  Orders received will be held for only seven days if payment does not arrive they will be put back into stock.

2. When will my Order be Shipped?
    Walkabout Farm ships out orders received by 1pm Eastern Standard Time (10am Pacific) the same day.  Orders placed after 1pm EST will be shipped out the next day.  Money orders also shipped the same day received.

3.How much is shipping (UPS Ground Service)?
    Walkabout Farm ships all of it domestic packages through UPS Ground Service.  All of our packages are fully insured.  Shipping charges (UPS Ground Service) for the Continental USA  are included for orders over $65.00. Orders $65.00 and below have a $10.00 shipping charge.  Shipping charges are non refundable and Shipping Charges for "Shipping Included Orders" will be subtracted from all returns.  Some itms may have the shipping charges included in their price, these items are marked as such.

4. What are the Express Shipping Charges?-  Walkabout Farm charges exact shipping rates for our Express Services.  UPS Next Day Air, UPS Second Day Air, and UPS 3 Day Select Services are available.  Walkabout Farm charges exact shipping rates for our Express Services.

The following are only estimates.  Actual shipping charges vary by location. 
Please call us toll free at 1-888-828-1352 for actual charges to your location or see your Shopping Cart.  
    UPS Next Day Air-  Average shipping charge for one horse is $35.00
    UPS Second Day Air-  Average Shipping Charge for one horse is $25.00
    UPS 3 Day Select-  Average Shipping Charge for one horse is $18.00

5.  What are our International Shipping Charges?
     Walkabout Farm charges exact shipping charges for its international charges.  International Shipping charges vary by where the package is being shipped to.  Email us at customerservice@walkaboutfarm.com for an estimate on shipping to your location.  Walkabout Farm ships its international packages through the United States Postal Service (www.usps.com).  All packages are fully insured.

6.  What is Walkabout Farm's Return and Exchange Policy?
      If there are any problems with your order or if you wish return part or all of your order, you must call Walkabout Farm at 1-888-828-1352 within 7 days of receiving your order.  We will be happy answer any questions that you may have.  Please have your receipt with you when you call.  Shipping charges are not refundable.  Walkabout Farm accepts returns for any reason with a restocking fee of $5.00 per item as long as the following conditions can be met:

Returns are only accepted under these conditions:
Vintage: All Vintage Horses must have original tags intact.  Walkabout Farm will not accept any returns on any Vintage Horses that have had the tags removed.

New in Box Items:  Horses must still be attached to the inside carton with original straps intact.  Horses removed from the carton will not be accepted for Return.  Items must be sealed with original seals.  

Damaged Horses:  Horses and items that have been damaged in transit and have been opened will be exchanged only.

7.Can I reserve an item that is out of stock or not yet released?
      Walkabout Farm does reserve some items that have yet to be released or that are out of stock .  We take No Money in advance and take only your name and phone number.  We place you on a list which guarantee's you the items that you have reserved.  You are under no obligation to purchase what you have put on reserve.  When the items come into stock, we will call you at that time to take payment information if you still wish to purchase an item.  Call toll free at 1-888-828-1352 or email us at customerservice@walkaboutfarm.com  to reserve your item today.

8.  How can I check the status of my Order?
    Walkabout Farm will be happy to email you the UPS tracking number of any order placed with us.  Email us at customerservice@walkaboutfarm.com for this information.  Please include your name, the date that you placed the order, and the Order Number (if ordered online).

9.  What is Walkabout Farm's Address?

    Walkabout Farm's Model Horses
    11450 State Route 56
    Mechanicsburg, OH 43044
    Phone:
       USA and Canada: 1-888-828-1352 (toll free)
       Everywhere else: (937)828-1352
    Fax- (937)828-0033
    Email- customerservice@walkaboutfarm.com

10. Will I be Charged Sales Tax?
      Sales Tax will only be charged if your order is being to shipped to the State of Ohio.  Otherwise, no sales tax will be charged.  Sales Tax for the State of Ohio is 6.5%.